How are they installing/deploying the Lexmark driver? Is it through Silent Install / Uninterrupted Installation? Batch Deployment? Single Installation? Info is used for simulation and analysis. | End user provided |
Driver Type and Version used Info is used for simulation and analysis. |  Go to Start > Control Panel > Printers / Devices and Printers. Right-click the Printer Object being used, and then click Properties. Go to About Tab, and then take a screenshot.
Or, from the Printing Preferences > Help > About Tab and take a screenshot. |
Driver Setup (Point-and-Print, Direct IP, or Local port, indicate what port type) Info is used for simulation and analysis. | End user provided |
Customer's printing environment, Info is used for simulation and analysis. - Operating System involved
- Server and Client Information (Complete with Name, Service Pack & System Type)
Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients | Click on Start > Run. Type “msinfo32”, and then click OK. Click on File > Save.NFO
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Screenshot of the error / message prompt that they are seeing Info is used for simulation and analysis. | End user provided |
Event Viewer file when the error occurs(.evtx files) This info can help determine the cause of the error. | Click on Start > Control Panel. Select System and Security (if you are in Category view) > Administrative Tools > Event Viewer. Select Windows Logs > right-click on Application, and then select Save All Events As... to save the .evtx file. Do the same for Windows Logs > System.
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Setupapi log This provides useful info for troubleshooting device installation problems. | For Windows 7, type %SystemRoot%\inf in the Run box or navigate to C:\Windows\inf. The name of the log file is setupapi.dev.log. For Windows XP, type %systemroot% or navigate to C:\Windows. Note: The name of the file is setupapi.log. |