What you will see
The printer’s control panel screen does not prompt any error message even if the network cable is disconnected while a file is being set to Scan to SharePoint Premise. The app will simply go back to home screen after approximately four to five minutes.
NOTE: In the same scenario, a “File Upload Error” appears on the printer’s control panel while sending a file to Scan to SharePoint Online.
Suggested action
Check first the network connectivity by “Pinging” the printer’s IP address. Click the link to know
If the network communication test is successful, please contact your Lexmark Technical Support for additional assistance.
Contacting Lexmark
If you require additional assistance, please close this window and locate Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO7886