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Cloud Authentication

Cloud Authentication

Cloud Connector: Cloud Connector Icon Disappears from the Home Screen

Affected products

Click

Properties

in the title section above.

What you will see

After the Lexmark printer automatically updates the Cloud Connector application with the security permissions disabled, the icon will no longer appear on the home screen.

Solution

To restore the icon after the auto-update is finished, a Power-On Reset (POR) is needed for the update to be completed.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Name and version of the solution
  • Affected printer model/'s

  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8609

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