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Cloud Authentication

Cloud Authentication

Cloud Authentication Configuration Page Will Not Load

Affected products

Click

Properties

in the title section above.

Overview

When configuring Cloud Authentication in the embedded web server(EWS) and the domain is not specified, the configuration page will not load.


NOTE:
This issue is not reproducible when accessed via Firefox or Chrome.

Solution

Instead of accessing the hostname only, use hostname with domain or the IP address.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Name and version of the solution
  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8616

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