Skip to Content Information Center
Device Deployment Utility

Device Deployment Utility

Required information to Escalate Device Deployment Utility (DDU) issues

Issue description

This article serves as a guide to gathering necessary information before opening an escalation item for Device Deployment Utility (DDU) issues.

Requirements

Requirement and RelevanceHow to Obtain

Menu Settings Page (MSP) from one or more affected printers

This document contains all the printer settings and running firmware code.

  1. Using the printer Control Panel – On the printer, press Menu > Reports > Menu Settings Page.

  2. Using the Embedded Web Server (EWS) – Access the printer's EWS, go to Reports > Device Settings. Copy and paste the displayed information to a text editor or save as PDF/HTML file.

Note:  See this article for more information.

Network Setup Page

It contains a summary of network related settings on the printer.

  1. Using the printer Control Panel – On the printer, press Menu > Reports > Network Setup Page.

  2. Using the Embedded Web Server (EWS) – Access the printer's EWS, go to Reports > Device Settings. Copy and paste the displayed information to a text editor or save as PDF/HTML file.

Note:  See this article for more information.

Logs GZIP File(s) from one or more affected printers

Note:  Reproduce the problem immediately prior to obtaining the logs GZIP file(s)

  1. Open printer's Web interface for the SE page.

    To do this:

    1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.

    2. Enter the printer's IP Address followed by /se,e.g., http://192.168.1.2/se

    3. Press Enter.

  2. Select Logs Gzip Compressed to download the file.

  3. Save the file ;e.g., logs.tar.gz.

Note: 

See this article for more details on Logs Gzip; i.e., supported printers, collection, and special considerations.

Export Settings UCF or Export Configuration VCC ZIP File

This contains the configuration on how the printer's base settings are set up.

  1. Open the printer's EWS via a web browser (e.g., Mozilla Firefox, Google Chrome).

  2. Enter the printer's IP address(e.g., http://192.168.1.2).

  3. For printers released after 2015, click the Export Configuration button, select All Settings and save the exported .zip file.

  4. For printers released prior to 2015, select Settings.

  5. Click on Import/Export, and then click on Export Settings File. Repeat this procedure for Security Setups, Embedded Solutions Settings, and Shortcuts.

  6. For detailed instructions, refer to this article.

DDU Version

Used for simulation and analysis.

See application User Interface. In the title bar of the main window, upper left corner.

Logs folder

This folder contains all DDU related logs.

Capture these log files immediately after reproducing the problem.

  1. Locate the DDU install directory. This is the location where the application ZIP file was extracted. Under the application directory, locate the BIN\Logs directory. For example, C:\ddu-2.11.0.143\bin\logs.

  2. Add all the relevant files to a ZIP archive and send it to Lexmark Technical Support.

Exported System Information

This file contains comprehensive information about a computer's configuration.

From the Start Menu, navigate to: Programs > Accessories > System Tools > System Information

Screenshots of the problem

Info is used for simulation and analysis.

End-user provided

LEGACY ID: FA1231

Was this article helpful?
Top