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Lexmark XC4150

Lexmark XC4150

User Fails to Receive an E-mail Alert After Successfully Sending an E-mail


hat you will see

Scan to e-mail works but fails to send SMTP alerts to the user.

Affected products

This issue was first seen on an MX811; however, CX seriesMFPs any devices with similar firmware architecture will exhibit this behavior.

Suggested remedy

E-mail Alerts rely on Device-Initiated SMTP setup. So, if e-mail works fine in a setup (User Initiated), then you need to make sure Device-Initiated E-mails use a similar Authentication option.

Still need help?

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When calling for support, you will need to provide your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.


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