Affected Products:
Multifunction: CX725, CX727, XC4140, XC4143, XC4150 and XC4153
Issue Description:
A broad black area appears on the document when scanning or copying using the Automatic Document Feeder (ADF) and Flatbed. A sample image is shown below.
Solution:
Make sure to check whether the scanner glass is clean and free of any marks. Clean the glass with a lint-free cloth.
Check the printer's scan/copy settings, such as the darkness levels, content, background removal and shadow detail.
Determine if the issue occurs only when scanning /copying by printing the “Print Quality Samples”. To do this from the Control Panel, navigate through: Settings > Report > Print Quality Pages.
Should the issue persist when scanning and copying, please contact Lexmark Technical Support and have the samples analyzed for troubleshooting suggestions.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
LEGACY ID: SO7993