Affected Products:
Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827 and C6160
Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163
Issue Description:
Card Copy (CC) does not work properly when Secure Held Jobs (SHPJ) is in use. However, if Secure Held Jobs is not in use, then Card Copy saves jobs under Held Jobs.
Steps to Reproduce
The expected behavior is that Card Copy should work the same as the normal Copy function.
Install Card Copy.
Install Secure Held Print Jobs.
Configure LDAP Security as required for SHPJ.
Go to Settings > Security > Confidential Print Setup, and place a check mark on "Require All Jobs to Be Held".
Note: No app configuration is needed on the SHPJ app.
Uncheck all Function Access under Login Methods > Public > Manage Permissions.
Uncheck Card Copy and SHPJ under Login Methods > Public > Manage Permissions.
Checkall Manage Permissions under LDAP.
Tap the Card Copy icon, enter LDAP Credentials and then scan the card. Observe not output.
Check Held Jobs. No jobs showing.
Check Secure Held Print job. No jobs showing.
Notice that when you uncheck Held Jobs under Manage Public Permission, the card copy jobsshow up as expected.
Solution:
Update to Card Copy version 1.8.1.2 or the latest version.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
LEGACY ID: SO8291