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Lexmark XC4150

Lexmark XC4150

Lexmark Scan to Network: A Scan Center Profile Configured for Concurrent E-mail and Fails to Send Email

Affected Products:

Solution: Scan to Network, Secure Email, Scan Center

Multifunction: CX725, CX727, CX820, CX825, CX827, CX860, XC4140, XC4143, XC4150, XC4153, XC6152, XC6153, XC8152, XC8155, XC8160, XC8163, XM5170

Issue Description:

In a secured (SSL) environment, a Scan Center profile, configured to concurrently send scanned pages to e-mail and network folder, results in an e-mail failure but successful file transfer tothe specified folder.

Confirmation testing reveals:


E-mail sent?


Regular Scan-to-Email (not Scan Center – E-mail) with CA certificate


Not an SSL issue.

Scan Center - Email without CA certificate

Yes, but again, only if it is not used in conjunction with Scan Center - Network.

Not a different email configuration issue.

Depending on printer firmware, the printer crash (lock-up) will cause all apps to become unresponsive and recovery of the device will require manually restarting the device.


This issue discovered was related to Scan Center's handling of SSL configuration settings with differing concurrent destinations.


  • Device firmware ver. 031.083

  • MS™ Exchange Server using SMTP port 587

  • Scan Center ver. 1.1.39.

  • Scan Center Email ver. 1.1.13

  • Scan Center Network Folder ver. 1.1.16

  • Scan Center ver. 1.1.39

  • Solutions Composer


Update Scan Center to version To obtain this version of Scan Center, please contact your next level of support and reference this article ID# SO8228.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Name and version of the solution


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