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Lexmark CX725

How to Initially Configure Scan to Email or Email Alerts

Affected Products:

Color MFP:

C3224dw, C3326dw, CX310, CX32x, CX331adne, CX331adwe, CX410e, CX42x, CX510e, CX52x, CX62x, CX625, CX725, CX727, CX820, CX825, CX827, CX860, CX920de, CX921de, CX922de, CX923dte, CX923dxe, CX924dte, CX924dxe, CX927, MC2325, MC2425, MC2535, MC2640, MC3224adwe, MC3224dwe, MC3326adwe, XC2235, XC2326, XC4240

Mono MFP:

MX22x, MX31x, MX310, MX32x, MX33x, MX41xe, MX42x, MX43x, MX51xe, MX511e, MX52x, MX61xe, MX610e, MX611, MX611e, MX611de, MX62x, MX710, MX711, MX711de, MX72x, MX81x, MX82x, MX91x, MB2236, XM1342

Issue Description:

Customer is unable to initially setup and successfully complete a Scan to E-mail job.

Solution:

For Scan to Email to work, the MFP must have a working active network connection along with the proper configuration to access a Mail Service Provider (SMTP Server). This mail service could be through your internet service provider (ISP), through a public service (ex. Gmail, Yahoo, etc) or a local mail server on your network. The required SMTP settings will include the following:

  • SMTP server

  • SMTP port number

  • SMTP Authentication requirements
    Note:
    The above requirements can best be found by consulting your email service provider, internet service provider or a locacl network administration. Many of these configurations can be easily found via internet web searches. For example: if the user wants to use Gmail as their email service provider, they can either contact Gmail support or they can do a simple web search on "gmail smtp server settings".

Steps to Setup Scan to E-mail

  1. Confirm the MFP has an active network connection by accessing the device's Embedded Web Server.

    • Type the device's IP Address or Hostname in the address bar of any web browser; e.g., Google Chrome, Firefox, Internet Explorer, etc.For example, http://192.168.1.2.

    • Check that the Embedded Web Server page loads properly.

  2. Configure the basic SMTP settings on the MFP. Depending on the MFP model, those SMTP settings can be found by navigating on the Embedded Web Server click on Settings > E-mail/FTP Settings > E-mail Settings or click E-mailFrom that web server page, the common SMTP settings that will need configuring are described below.
    Note:
    As previously stated, make sure to match the recommendations provided from your E-mail service provider.

SMTP Setup

  • Primary SMTP Gateway

    - the IP address or host name of the primary SMTP server for sending e-mail.

  • Primary SMTP Gateway Port

    - the port number of the primary SMTP server.

  • Reply Address

    - Specify a reply address in the e-mail.

  • Use SSL/TLS

    - Specify whether to send e-mail using an encrypted connection.

If your E-mail service provider requires Authentication, configure the settings below per the providers recommendations as well.

Authentication

  • SMTP Server Authentication

    - Set the authentication type for the SMTP server. If required, common option will be Login / Plain

  • User-Initiated E-mail

    - Specify whether credentials are required for user-initiated e-mail. If required, common option includes Prompt User or Use Device SMTP Credentials
    Note:
    If Use Device SMTP Credentials is selected, the Authentication UserID and Password information will need to be entered in the Device UserID and Device Password settings fields.

As an aid, below is a summary of a few common SMTP configurations seen in customer use. As a reminder, it is always recommended to check with your e-mail provider for their latest configurations.

Additional Note:

With increasing security standards, several of these email services are now requiring the creation of an additional 3rd Party 'app password'

generated from their service in order to authenticate an MFP or printer to use their mail service. Instructions for creating these 'app passwords' can also be found through internet searches (e.g. search on "yahoo app passwords"). Services that require 3rd party password will be denoted by the entry "app password" in the configuration summaries below.

Index:

NOTE:

Any settings not mentioned in the setup summaries below can and should be left at their default values on the device's Embedded Web Server.

Gmail

Primary SMTP Gateway: smtp.gmail.com

Primary SMTP Gateway Port: 587

Use SSL/TLS: Required / Negotiate

Require Trusted Certificate (Validate CA): Disabled

Reply Address: <username@gmail.com> or GSuite email address

SMTP Server Authentication: Login / Plain

Device-Initiated Email: Use Device SMTP Credentials

User-Initiated Email: Use Device SMTP Credentials

Device UserID: <username> or <username@gmail.com> or GSuite email address

Device Password: app password (created from Google Accounts Security page, see this link)

Note:

Should an issue occur when using these settings, please refer to KB Article xref_SO8869_xref

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Yahoo

Primary SMTP Gateway: smtp.mail.yahoo.com

Primary SMTP Gateway Port: 587

Use SSL/TLS: Required / Negotiate

Require Trusted Certificate (Validate CA): Disabled

Reply Address: <username@yahoo.com>

SMTP Server Authentication: Login / Plain

Device-Initiated Email: Use Device SMTP Credentials

User-Initiated Email: Use Device SMTP Credentials

Device UserID: <username> or <username@yahoo.com>

Device Password: app password (created from Yahoo! Account Security page, see this link)

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AOL Mail

Primary SMTP Gateway: smtp.aol.com

Primary SMTP Gateway Port: 587

Use SSL/TLS: Required / Negotiate

Require Trusted Certificate (Validate CA): Disabled

Reply Address: <username@aol.com>

SMTP Server Authentication: Login / Plain

Device-Initiated Email: Use Device SMTP Credentials

User-Initiated Email: Use Device SMTP Credentials

Device UserID: <username@aol.com>

Device Password: app password (created from AOL Account Security page, see this link)

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MSN Hotmail

Primary SMTP Gateway: smtp.office365.com

Primary SMTP Gateway Port: 587

Use SSL/TLS: Required / Negotiate

Require Trusted Certificate (Validate CA): Disabled

Reply Address: <username@hotmail.com>

SMTP Server Authentication: Login / Plain

Device-Initiated Email: Use Device SMTP Credentials

User-Initiated Email: Use Device SMTP Credentials

Device UserID: <username@hotmail.com>

Device Password: account password

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Outlook

Primary SMTP Gateway: smtp.office365.com

Primary SMTP Gateway Port: 587

Use SSL/TLS: Required / Negotiate

Require Trusted Certificate (Validate CA): Disabled

Reply Address: <username@outlook.com>

SMTP Server Authentication: Login / Plain

Device-Initiated Email: Use Device SMTP Credentials

User-Initiated Email: Use Device SMTP Credentials

Device UserID: <username@outlook.com>

Device Password: account password

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iCloud Mail

Primary SMTP Gateway: smtp.mail.me.com

Primary SMTP Gateway Port: 587

Use SSL/TLS: Required

Require Trusted Certificate (Validate CA): Disabled

Reply Address: <username@icloud.com>

SMTP Server Authentication: Login / Plain

Device-Initiated Email: Use Device SMTP Credentials

User-Initiated Email: Use Device SMTP Credentials

Device UserID: <username@icloud.com>

Device Password: app password (created from your iCloud Account Management page, see this link)

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Still Need Help?

Have the following available when calling Lexmark Technical Support:

  • Printer model(s)

  • Printer serial numb

    er

  • E-mail Service Provider

LEGACY ID: FA713

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