Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163
When you use Card Copy while logged in using the Admin account, it will not print a document.
This issue occurs when the public permission for B/W Print and Color Print is disabled for a Guest account.
The expected behavior for Card Copy when logged in as the Admin is that it should print a document.
To resolve this issue, update the firmware version to FW3 or higher.
To obtain this FW, access the
Lexmark support site
and go to:
Customer Support > Device Firmware > Type the printer model and click submit > Select the updated firmware from the list.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer serial number
LEGACY ID: SO8081