The printer encounters a 200.13 paper jam error message which might be accompanied with a grinding noise when printing. This is caused by the media stack sliding back from the pick position due to the rear restraint being improperly set.
Verify that the rear restraint (C) position is properly set. Click here to see the image.
Properly align the media with the tray restraints.
In the CS72x / CX725 printers, the lift plate (A) opening is large. This is because the tray's side restraints require a large range of motion when smaller sized media is printed.
LEGACY ID: SO7783
Observe the correct storage environment for envelopes for better printing results.
Lexmark CX72x and XC41xx: Troubleshooting a Reoccurring 281.16 Scanner Jam Issue