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Lexmark XC4150

Lexmark XC4150

Lexmark CX/CS72x and XC/C41xx: Persistent 240.91 Paper Jam Message

Affected Products:

Single-Function: CS720, CS725, CS727, CS728 and C4150

Multifunction: CX725, CX727, XC4140, XC4143, XC4150 and XC4153

Issue Description:

A 240.91 paper jam error appears on the display after clearing a previous paper jam.

Possible Cause

This error message could indicate that there might still be some media from the previous paper jam and is blocking the paper path.


  1. Open the printer's front door and check for any media that might still be stuck inside the printer. Clear any media that is blocking the paper path and perform a test print.

    • If clearing the jammed media clears the error message then the issue is resolved.

    • If the issue persists, proceed to Step 2.

  2. From the home screen, touch Settings > Device > Preferences. Check if the paper size matches the size set on the tray guides.

    • If the paper size matches the size set on the tray, then issue is resolved.

    • If the issue persists proceed to Step 3.

  3. Change the paper size or adjust the size setting in the tray.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number


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