Solution: Scan to Network, Secure Email, Scan Center
Multifunction: CX725, CX727, CX820, CX825, CX827, CX860, XC4140, XC4143, XC4150, XC4153, XC6152, XC6153, XC8152, XC8155, XC8160, XC8163, XM5170
In a secured (SSL) environment, a Scan Center profile, configured to concurrently send scanned pages to e-mail and network folder, results in an e-mail failure but successful file transfer tothe specified folder.
Confirmation testing reveals:
Regular Scan-to-Email (not Scan Center – E-mail) with CA certificate
Not an SSL issue.
Scan Center - Email without CA certificate
Yes, but again, only if it is not used in conjunction with Scan Center - Network.
Not a different email configuration issue.
Depending on printer firmware, the printer crash (lock-up) will cause all apps to become unresponsive and recovery of the device will require manually restarting the device.
This issue discovered was related to Scan Center's handling of SSL configuration settings with differing concurrent destinations.
Device firmware ver. 031.083
MS™ Exchange Server using SMTP port 587
Scan Center ver. 1.1.39.
Scan Center Email ver. 1.1.13
Scan Center Network Folder ver. 1.1.16
Scan Center ver. 1.1.39
Update Scan Center to version 188.8.131.52. To obtain this version of Scan Center, please contact your next level of support and reference this article ID# SO8228.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer serial number
Name and version of the solution
LEGACY ID: SO8228