What you will see
You are able to log in on a device with the Smart Card Authentication Client ( SCAC) app installed and Scan to E-mail works; however, the printer displays the following error message when performing a scan to HomeDirectory via Scan to Network Folder ( SNF) app:
Affected models
Affected printer models currently identified are listed below:
- X548
- X74x
- X792
- X925
- X95x
- CX510
- MX410
- MX51x
- MX61x
- MX71x
- MX81x
NOTE: An x denotes any number within a given printer model series.
Recommended action
Update the printer’s firmware to PE Release code P450 or higher.
To obtain this version, please contact Lexmark Technical Support and reference this KB article ID. Support personnel can assist with the update procedure if necessary.
Still need help?
If you require additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models. Additional information may be requested by the support agent.
LEGACY ID: SO7547