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Lexmark MX611

Lexmark MX611

Missing Fax icon issue

Issue Description:

The fax icon disappears from the home screen even without any changes. This may happen for the device that has been turned on for a longer period such as more than 30 days. In the printer Embedded Web Server (EWS), see Settings > Fax > Fax Setup > Fax Transport it is set to none and no option for analog.

When you reboot the printer, the fax icon will be visible again but this is just a work around and the issue may happen again.

Explanation:

This is a known issue in firmware FW7.0 and have been fixed in firmware FW7.2 or higher.

Check xref_TE363_xref for the latest PE firmware release.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

LEGACY ID: SO8936

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