32.49 Unsupported Cartridge error after a firmware update

Issue description

After the user performs a firmware update using version LW71.xx.P025 or anything higher, the printer posts a 32.49 Unsupported Cartridge error message.

Solution

1. Make sure to check if the supply is a genuine Lexmark toner cartridge by using the Check to Protect tool.

   • If the Lexmark toner cartridge is not genuine, replace the printer toner cartridge with a genuine Lexmark cartridge.
   • If the Lexmark toner cartridge is genuine, contact Lexmark Support for assistance.


2. Should the issue persist after a new cartridge has been replaced, please contact Lexmark Support for assistance.