|Requirement ||Relevance||How to obtain|
|Application Information, such as, application's name, version, software developer & background info||Application information can sometimes help in understanding the cause of the error.|
Information regarding the software or application may be found by going to:
- File > Help
- Windows > About; or,
- Main Page itself (Splash Screen)
|Driver Type and Version used||Information is used for simulation and analysis.|
1. Go to Start > Control Panel > Printers / Devices and Printers.
2. Right-click the Printer Object being used, and then click Properties.
3. Go to About Tab, and then take a screenshot.
Or, from the Printing Preferences > Help > About Tab and take a screenshot.
|Driver Setup (Point-and-Print, Direct IP, or Local port, indicate what port type)||Information is used for simulation and analysis.||Enduser provided|
Customer's printing environment:
- Operating System involved
- Server and Client Information (Complete with Name, Service Pack & System Type)
Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients
|Information is used for simulation and analysis.|
1. Click on Start > Run
2. Type “msinfo32”, and then click OK.
3. Click on File > Save.NFO
Only required if an individual print job is causing print spooler hang:
Print-to-File (.PRN File)
|Information is used for simulation and analysis.||xref_HO1279_xref to view the steps.|
|Menu Settings page||This document contains all the printer settings and running firmware code.||xref_FA877_xref to view the methods used to obtain the printer Menu Settings pages.|
|Event Log Information (System, Windows Activity, Event Logs)||Information is used for simulation and analysis.|
Capturing and Save Windows Logs:
Windows XP Information
Open Event Viewer.
Click here for more information on archiving Event logs.