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Lexmark XM3150

Lexmark XM3150

Missing or Incomplete Email Shortcuts on a Lexmark MX61x or XM3150

What you will see

The email shortcut list on the printer's operator panel appears to be incomplete; see steps below on how to recreate the issue.

Steps to recreate the issue

  1. Create at least 210 email shortcuts in Embedded Web Server (EWS), or you may export the shortcuts file (shortcuts.ucf).

  2. Once done, go to the printer’s operator panel and then choose the Email Function. Try to search email and then continue to scroll down. You will notice that the printer will only display the shortcut list from 1 to 49,then followed by 200 up to 210, which means that the 50 to 200 list was not displayed.

Remedy

Update the printer’s firmware with PE Release code P353 or later.


NOTE:
Please contact Lexmark Technical Support to obtain this firmware.

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance.
NOTE:
When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, xref_HO3864_xref.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID: SO7513

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