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Lexmark XM3150

Lexmark XM3150

Unable to Enforce Security Policy on Printers with Firmware Code P43x ? P47x

What you will see

You cannot enforce a security policy in MarkVision Enterprise (MVE) on devices with firmware code levels P43xP47x. The following error message may appear:


NOTE:
You can enforce a security policy when the printer has EC3 (P3xx) firmware or below.

See xref_Check_xref to view steps to check your printer’s firmware code level.

Affected printers

This issue has been seen on Lexmark CS / CXxxx, MS / MXxxx, and XM / M / Cxxxx printers, but other models not listed here could be affected.


NOTE:
An x denotes any number within a given printer model series.

Explanation

This concern may occur after updating the printer firmware to EC4 or EC4.1. The firmware levels P43x P47x modify some security building blocks which in turn cause the policy enforcement failure.

Recommended solution

Update the printer’s firmware to PE Release code P480 or higher. To obtain this version, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.

IMPORTANT! Make sure to clear browser (e.g., Internet Explorer, Mozilla Firefox, Google Chrome, etc.) and Java cache and temp files, and then restart the browser.

The steps may vary depending on the web browser and Java version. Below are some helpful support links:


NOTE:
The third-party products and links discussed in this article are manufactured by companies that are independent of Lexmark. Lexmark makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
NOTE:
In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of app, problem description, and affected printer models.

Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO7624

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