What you will see
Scan to e-mail works but fails to send SMTP alerts to the user.
This issue was first seen on an MX811; however, CX seriesMFPs any devices with similar firmware architecture will exhibit this behavior.
E-mail Alerts rely on Device-Initiated SMTP setup. So, if e-mail works fine in a setup (User Initiated), then you need to make sure Device-Initiated E-mails use a similar Authentication option.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need to provide your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7846