What you will see
When receiving a fax:
The control panel displays alternating Printingpage (x) or Waiting messages, and status on the Fax Job Log displays OK / ***(pending).
Fax Job Log
What else is known:
- This is an analog fax and not Fax over IP (FoIP), which uses VoIP.
- Fax forwarding is not being utilized.
- Issue is intermittent and random.
Contact Lexmark Technical Support, and...
|All symptoms and operating conditions listed above match your problem scenario...|
Reference this article ID#(SO1059), and request firmware (.P564 or above) to remedy this issue.
Users of the X548, X74x Series, X792, X950 and 6500e should request firmware .P501 or later.
|Only certain symptoms or conditions match your problem scenario...||Again, reference this article ID#, but explain to the support agent how your issue differs from what is described in this article.|
NOTE: The support agent will ask you to identify your existing firmware-code levels to ensure that you are not currently using any special firmware for a specific reason.
Still need help?
If you require additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO1059
Audience: 'Lexmark internal' only
Escalation Item#s: 396006(WC devices) and 413466 (HS devices)
Additional escalation information
An actual 'faxdata' file was captured and provided to members of Lexmark's development team for this issue. Data analysis found an issue with JBIG decompression where a bad image or graphic in the fax was prohibiting further processing by the printer.
See xref_TE363_xref to locate firmware that addresses this JBIG compression and decompression issue.
Before you provide firmware
A separate issue that involves the forwarding of faxes has been identified with a similar outcome of alternating "printing" and "waiting" messages. Report any similar such instances to product engineering before providing this PE firmware fix to customers.
LEGACY ID: SO1059