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Lexmark MX711

Lexmark MX711

Corner Fold Issue when Printing Duplex Using A4 Sized Media

Affected products

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Properties

in the title section above.

Issue description

When printing duplex jobs with lightweight (60gsm) A4 media, duplex paper jams are encountered and a dog ear or corner fold is observed on the printout.

Other issues that are also noticed when using this type of media:

  • A 230.x3 error code is registered (where x is the source tray ranging from 0 (MPF), 1 (Tray 1), 2 (Tray 2) ...).
  • Open the Door B to clear the jam appears in the control panel.
  • Paper damage is observed at the top left side of the sheet when facing the printer.
  • After clearing the paper jam, the printer is able to recover and continue printing.

Recommendations

PreventionDescription

Replace the lightweightpaper stack with normal weight media

This will prevent the paper from jamming when performing a duplex.

If lightweightmedia is really needed, replace "Clairefontaine Clairmail" and use a different brand

In the event that lightweight media is really needed for printing, replace the ClairefontaineClairmail type of media with a different lightweight media.

Use a different paper size when printing

This issue is only encountered when using A4 sized lightweight media. To prevent this issue, use media which has a different size such as LTR and LGL.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Affected printer model/'s

  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8572

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