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Lexmark MX718

Lexmark MX718

A 959.20 Service System Board Error Appears when Updating DLE RIP Firmware

What you will see

The printer posts a 959.20 Service System Board error when updating the printer’s Downloadable Language Emulator (DLE) RIP firmware from an EC2.0 (i.e., P231) to an EC3.0 or later code.

Affected printers

Identified affected printer models are listed below:

Monochrome

C

o

l

o

r

MS51x MS61x MS71x MS81x MX41x MX51x MX61x MX71x MX81x

CS410 CS510 CX310 CX410 CX510


NOTE:
An x denotes any number within a given printer model series.

Recommended solution

To avoid this error, update to

P231dle

DLE RIP firmware BEFORE updating to any EC3.0 or later releases.

However, should you encounter the error because an inadvertent update has been performed, please follow the steps below:

StepAction
1 Power OFF the printer.
2 Leave the printer powered off for ten seconds.
3 Power ON the printer.
4

Verify whether the 959.20 Service System Board error still appears on the control panel.

  • If No and printer is back in Ready state with the DLE card installed, update printer’s DLE RIP firmware to

    P231dle

    .
  • If Yes, please contact Lexmark Technical Support.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO7555

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