When you copy a document with a text written in Blue ballpoint pen, that text will not appear on the printout.
|Original Printout with written Blue text ||Copied Printout without any written Blue text |
This issue occurs when the current setting for Color Dropout is set to
This issue can also affect the colors Green and Red, if Color Dropout is set to these colors.
To resolve this issue, go to Copy > Advance Options > Advance Imaging >
Make sure to tap on the + sign and select
then tap the check mark.
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LEGACY ID: SO8333