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Lexmark MX718

Lexmark MX718

Unable to set CC and/or BCC recipients from the shortcuts list

What you will see

When scanning to e-mail, you cannot set a Cc and/or Bcc recipient from the Address Book > Shortcuts list. The selection defaults to “To”, unless you type the Cc or Bcc recipient’s e-mail address manually.

NOTE: Make sure Cc/Bcc option is enabled on the printer’s Embedded Web Server (EWS) > Settings > E-mail/FTP Settings > E-mail Settings > Use cc:/bcc:.

Affected products

  • CX410
  • CX510
  • MX410
  • MX51x
  • MX61x
  • MX71x
  • MX81x
  • MX91x

NOTE: An x denotes any number within a given printer model series.

Recommended solution

Update the printer’s firmware to PE release code P565 or higher.

To obtain this version, please contact your next level of support or Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure, if necessary.

Fix information

The new firmware code allows you to set the recipient’s e-mail address as Cc or Bcc after the e-mail shortcut is selected and loaded from the Address Book > Shortcuts list (i.e., press the up arrow to highlight the e-mail, and then select either Cc or Bcc).

Still need help?

f you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.


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NOTE: This escalation item number is provided for investigative purposes. To view this item, you will need at least Escalation Reader access to ExtraView

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