Affected Products:
Solution: Lexmark Secure Email
Issue Description:
A recent Gmail-server security restriction ignores your configured Reply Address when initiating a Scan to E-mail.
For example:
| Usingtest@gmail.com as a value for Reply address... | Results in... | And,two identifiersreveal this issue after scanning and sending your email... |
| EWS* SMTP Setup | Primary SMTP Gateway: | smtp.gmail.com | Primary SMTP Gateway Port: | 465 or 587 | SMTP Timeout: | 30 | Reply Address: | test@gmail.com | Use SSL: | Required | SMTP Server Authentication: | Login / Plain | Device-Initiated E-mail: | Use Device SMTP Credentials | User-Initiated E-mail: | Use Device SMTP Credentials | Device Userid: | gmailacctUID@gmail.com |
| The Reply Address being Disregarded as an alias to the main user account; e.g., (Device Userid) gmailacctUID@gmail.com | The X - Google - Original - From value in the inbox header information:
Return- Path: <gmailacctUID@gmail.com>Received: from <some MAC address.fqdn by smtp.gmail.com with ESMTPSA id <some value> for <pinky@qnett.com>From: gmailacctUID@gmail.com X - Google - Original - From: test.gmail.comTo: pinky@qnett.comOther values: Date, X-Mailer, Message - ID, MIME- Version and Content - Type |
The inbox shows sender as the authenticating gmailacctUID user.
|
* The Embedded Web Server location Settings > E-mail/FTP > SMTP Setup is accessed by entering your printer's IP_address into your browser's web address field; i.e., http://10.10.10.10.
Lexmark CX 72x, 82x, 86x Series MFPs illustration
Solution:
To get Gmail to recognize the Reply Address as the sender and to recognize the Reply-to in the header, you will have to create an alias.
To do this:
Open Gmail.
Click on Settings (Gear icon).
Click on Accounts, or Accounts and Import.
Next to Send mail as, click on Add another email address you own.
Enter a name and the reply email address you want to see appear; i.e., test@gmail.com, and click Next Step to complete the process.
After completion, you should see both the main and alias email address.
Verifying success
Sending an e-mail will now show the correct sender (reply-to) information in the recipient's inbox.
Logging into your account using the main-authenticating account (gmailacctUID) now allows you to send e-mails using the alternate (alias) email address.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
Name and version of the solution
LEGACY ID: SO8045