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Lexmark MX710

Lexmark MX710

Lexmark MX71x and MX81x: An `Insufficient Data for an Image? or `A drawing error occurred? Message Appears when Opening a Scanned-to-E-mail PDF Document

Affected Products:

Multifunction: MX710, MX711, MX717, MX718, MX810, MX811, MX812, XM5163, XM5170, XM7155, XM7163 and XM7170

Application: Adobe Acrobat 9.5.3 or earlier and Adobe Reader 9.5.x or earlier

Lexmark Scan Workflow App used: Scan to E-mail

Issue Description:

An "Insufficient Data for an Image" or "A drawing error occurred" error message pops up when you open (and start to scroll down) a Portable Document Format (PDF) file scanned through the Scan to E-mail feature on a Lexmark MX71x or MX81x series MFP. The error occurs when using Adobe Acrobat or Reader version 9.5.x or earlier. See sample image below:

The PDF file opens correctly using Adobe Reader version 11 or later. An x denotes any number within a given printer model series.

"Insufficient Data for an Image" message"A drawing error occurred" message


Update the printer’s firmware code to EC4.05 (P439) or the latest level.

For steps in checking and updating the Firmware, please refer to KB Article xref_HO550_xref.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number


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