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Lexmark MX711

Lexmark MX711

Lexmark MX71x and MX81x: An `Insufficient Data for an Image? or `A drawing error occurred? Message Appears when Opening a Scanned-to-E-mail PDF Document

Affected Products:

Multifunction: MX710, MX711, MX717, MX718, MX810, MX811, MX812, XM5163, XM5170, XM7155, XM7163 and XM7170

Application: Adobe Acrobat 9.5.3 or earlier and Adobe Reader 9.5.x or earlier

Lexmark Scan Workflow App used: Scan to E-mail

Issue Description:

An "Insufficient Data for an Image" or "A drawing error occurred" error message pops up when you open (and start to scroll down) a Portable Document Format (PDF) file scanned through the Scan to E-mail feature on a Lexmark MX71x or MX81x series MFP. The error occurs when using Adobe Acrobat or Reader version 9.5.x or earlier. See sample image below:


Note:
The PDF file opens correctly using Adobe Reader version 11 or later. An x denotes any number within a given printer model series.

"Insufficient Data for an Image" message"A drawing error occurred" message

Solution:

Update the printer’s firmware code to EC4.05 (P439) or the latest level.

For steps in checking and updating the Firmware, please refer to KB Article xref_HO550_xref.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

LEGACY ID: TE561

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