Remote Copy App PE release fix information

Overview

This article provides a list of the latest fixed issues for the Remote Copy app and its corresponding PE release fix information.

NOTE:Product Engineering (PE) version comprises intermediate releases that are created for the purpose of addressing specific issues.

Before you begin

The Remote Copy app PE release addresses ONLY the issues specified in this article.

The Remote Copy app PE release cited in this article are considered beta versions of the app.

Identify the printer's existing Remote Copy app version. To do so, open the printer's Embedded Web Server (EWS), click Settings or Configuration, and then do one of the following:

Click Apps > Apps Management.

Click Device Solutions > Solutions (eSF).

Click Embedded Solutions.

Supported printer models

2006	2008	2010	2012
X64x X772 X782 X85x X940	X46x X65x X73x X86x	6500 X548 X74x X792 X925 X95x	CX410 CX510 MX410 MX51x MX61x MX6500 MX71x MX81x MX91x

Remote Copy app PE releases

Issue Description	App version	Fix information	How to obtain
Not all copied pages are printed on the remote printer when using Remote Copy 2.2.10.4.	2.2.10.8 or higher	While remote copy is still sending the bytes of the last page to the printer, it is cut off when returning to the main user interface of the app, thus causing the missing page.	Contact Lexmark Technical Support.
Color print quality is pale compared to the original document. Note: This affects 2008, 2010, and 2012 models only.	2.2.10.4 or higher	Density was removed to address quality issue.	Contact Lexmark Technical Support.
When copying multiple pages, the printer only prints the first few pages and then stops with a "Cannot communicate with the printer. Please contact your system administrator." error on the printer control panel. Note: This happens when copying four or more pages on any 2008 printer models.	2.2.10.2 or higher	Fixed longer closing transfer sessions on port 9100, which causes a time out and failure to resend the complete file.	Contact Lexmark Technical Support.

Contacting Lexmark

The support agent may request additional information.

LEGACY ID: TE729

Inform support organizations of the latest fixed field issues for the Remote Copy app

Provide Remote Copy PE* release information that may help address critical field issues

Pre-empt unnecessary or duplicate escalations

Lexmark is not responsible for unauthorized updates.

Remote Copy app PE release is considered a private app build and should not be confused with the more public EC version made available at the VSC.

Thoroughly test the version on one machine before considering any fleet deployments.

Issue Description	App version	Fix information	How to obtain
Not all copied pages are printed on the remote printer when using Remote Copy 2.2.10.4.	2.2.10.8 or higher	While remote copy is still sending the bytes of the last page to the printer, it is cut off when returning to the main user interface of the app, thus causing the missing page.	Click here
Color print quality is pale compared to the original document. Note: This affects 2008, 2010, and 2012 models only.	2.2.10.4 or higher	Density was removed to address quality issue.	eSF v2 Pride devices eSF v4Winner's Circle 4.3" devices eSF v3 & 4 Homestretch and Winner's Circle (7" and 10" Screen devices)
When copying multiple pages, the printer only prints the first few pages and then stops with a "Cannot communicate with the printer. Please contact your system administrator." error on the control panel. Note: This happens when copying four or more pages on any 2008 printer models.	2.2.10.2 or higher	Fixed longer closing transfer sessions on port 9100, which causes a time out and failure to resend the complete file.	Click here

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