Limited Time to Enter the Fax Shortcut Key when Using the Keypad in the Fax Menu

Issue description

A “Could not find shortcut #...” message displays on the control panel while you enter the shortcut code via the printer’s KEYPAD in the Fax menu.

Note:  It works when pressing the # key directly while on the main screen and entering the code (e.g., five-digit shortcut) or using the TOUCH SCREENnumeric pad while in the Fax menu.

See sample videos below.

• Using the TOUCH SCREEN
• Using the KEYPAD

Please allow time for the video to load. You will need Quicktime to view the above video.

Affected printers

This issue applies to the following Lexmark models, but other models not listed here could be affected:

• CX410
• CX510
• MX310
• MX410
• MX51x
• MX61x
• MX71x
• MX81x

Note:  An x denotes any number within a given printer model series.

Cause

It appears that you are only given about two to four seconds to enter the entire fax shortcut code; thus, the printer search result comes up with an error due to an incomplete code.

Solution

Update the printer’s firmware to the latest version.

To obtain this version, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist you with the update procedure if necessary.