Skip to Content Information Center
Lexmark MX710

Incorrect Logging in Fax Call Log when Using Fax Forward

What you will see

The Fax Call Log shows that fax forward failed even when the fax job was successfully printed and forwarded to the network share folder. Please see sample log below.

RECV 2014-12-11 17:09 1 0:21 1 OK ESF 2014-12-11 17:09 3 0:21 ESF 1 Failed PRINT 2014-12-11 17:09 1 0:21 1 OK

Recommended solution

To resolve this issue, you may perform either of the following options:

a. Configure SMTP Setup. This setting is found in the embedded web server (EWS) > Settings > E-mail/FTP Settings > SMTP Setup.


NOTE:
See to view steps to access printer's EWS.

b. Remove the e-mail address in the “Share Confirmation E-mail” field found in the EWS > Settings > Embedded Solutions or Device SolutionsSolutions (eSF) or AppsApps Management > Fax Forward, and then select the Configure tab.


NOTE:
Click here to view sample image.

Explanation

The failed message appears due to an error encountered by the Fax Forward app when trying to send the confirmation e-mail.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
NOTE:
In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

LEGACY ID: SO7616

Помогла ли вам эта статья?
Top