Fax Forwarding Stops Forwarding and Starts Printing

What you will see

• Faxes are no longer forwarded and start printing after 15+ jobs are pending.
• Faxes are received and displayed with a pending status (OK***) in the Fax Call Log.
• Power cycling the printer does not recover fax forward functionality and received faxes continue to print.

Contact Lexmark Technical Support for a possible firmware solution.

You will be instructed to:

1. Set Fax forward to Print only.



2. Power cycle the device.



3. Verify all pending jobs from the Fax Job Log are now cleared, and this includes faxes with a status of "OK***".



4. Update with the firmware provided by Lexmark Technical Support.



5. After update has been completed, change the Fax forward setting back to Forward and Print.

NOTE: A successful fix is observed only after updating firmware and clearing pending faxes from the queue.

If you require additional assistance, please see Contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: TE34

Audience: Lexmark and Support Partners only

Additional Information

Please contact your next level of support to obtain .P260 firmware.

LEGACY ID: TE34