Fax setting to 'not' print transmission log ignored when sending faxes from the computer

Issue description

A fax transmission log prints when sending a fax from the computer even though you have disabled the printer's "Print Transmission Log" setting. Sending a fax from printer itself does not print the fax transmission logs.

Solution

Users are recommended to update the firmware to the latest PE Release. See section below.

Firmware Update Steps

1. Check the device base code firmware level

   Obtain the MFP's current device firmware level. You can use the following options on ways to determine printer firmware code levels.

   Option 1

   Print the Menu Settings Page. Do this from the printer's control panel:

   

   1. Press the Menu button on the Control Panel.

   

   2. Select Reports.

   

   3. Print the Menu Settings Page.

      Note:  The printer reads ‘Printing Menu Settings Page’ and the menu settings pages print out.

   

   4. Check the code level under Device Information section on the menu settings pages.

   Option 2

   Access the printer's Embedded Web Server (EWS). Before you begin, a functional network installation (wired or wireless – not a local USB installation) is required for access to the web server of any Lexmark network printer.

   

   1. Determine the IP address of the print server within the printer/MFP.

   

   2. Launch your preferred web browser application (for example, Firefox, Safari, Internet Explorer).

   

   3. In the address field after the http://, enter the printer's IP address (for example, http://192.168.1.5 or http://169.254.1.42).

   

   4. Click Reports.

   

   5. To check for the code level, click Device Information.



2. Identify the fix firmware for your MFP

   Please contact your next level of support or Lexmark Technical Support to obtain the .P164 software code for the following models:

   • CX310
   • CX410
   • CX510
   • MX310
   • MX410
   • MX51x Series MFPs
   • MX61x Series MFPs
   • MX71x Series MFPs
   • MX81x Series MFPs

   Warning—Potential Damage:  This firmware was specifically created to address only the issues specified in this article. If your printer is not listed and is not experiencing the error, DO NOT update the firmware.



3. DLEs and special firmware

   Certain functions or applications can require special firmware.

   Warning—Potential Damage:  Make this information known to the call center agent and do not attempt to update the MFP firmware if the format of firmware number differs greatly from what is seen in the table just viewed.

   Any MFP with any one of these following downloadable language emulators (DLE) can require special firmware versions:

   • Bar Code
   • IPDS
   • PrintCryption
   • Forms
   • PRESCRIBE
   • ImageQuick


4. Need help with updating the firmware?

   After you have contacted Lexmark for this firmware, extract the .fls file to a known easy-to-find directory, and check this link for different ways on update procedures.

   Notes:

   • Follow any of the update procedures.
   • The printer's web page has an Update Firmware feature that is easy to use.