What you will see
When more than one toner is low, your color printer only creates one ticket in Lexmark Fleet Tracker ( LFT) version 22.214.171.1247 and below.
a. Toner alert set at 20% for a ticket to be created. b. Printer’s Yellow toner reaches 20%, one ticket is created. c. The Yellow toner is not replaced and continues to be at a level lower than 20%. d. Printer’s Cyan toner reaches 20%, no ticket is created. e. Both Yellow and Cyan toner cartridges are replaced. f. Magenta reaches 20%, one ticket is created, and so on.
By design, when one of the toners reaches the specified level in the ticket creation and it is not addressed; and then another toner reaches the specified level, no ticket will be created for the second toner.
This happens even when the first ticket is manually closed but the toner is not replaced.
Set email notifications for each toner whenever they go below the specified level.
Still need help?
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NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.
The support agent may request additional information.
LEGACY ID: SO7720