Overview
You may encounter the following numeric codes when frequently or continuously printing on Vinyl labels or rough/heavy/smooth specialty media:
- 10.01 – If the printer printed 50 continuous Vinyl labels in a row - or -
- 10.02 – If the printer printed 250 Vinyl labels of the last 1000 sheets printed.
These intervention messages only appear on the following printer models that use belt fusers: MS810, MS811, MS812, MX710, MX711, MX810, MX811, and MX812.
| Click Images to Enlarge |
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| 50 continuous Vinyl labels | 250 Vinyl labels of last 1000 |
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| Sample message in MS810 2.4” (60.96mm) Control Panel |
Working as designed
The scenarios presented above are NOT a hard stop, which means that simply pressing Continue will remove the error and the printer will continue printing.
NOTE: Hard stop is a state in which the device ceases to function until a particular part has been replaced.
The intent of these intervention messages is for users to print some plain paper in between vinyl label printing in order to ensure the highest fuser reliability.
IMPORTANT! The fuser can be damaged when it prints too many consecutive vinyl labels without an appropriate mixture of plain paper printing intermingled in with the vinyl label printing.
Recommendation
To obtain the highest fuser reliability, Lexmark recommends you to print some plain paper in between Vinyl label printing jobs. If you intend to print significant amount of Vinyl labels, however, Lexmark recommends you use printer models MS710 or MS711.
NOTE: For more information about Vinyl label printing, see the printer’s User’s Guide.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, .
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: TE520