What you will see
When authenticating to an X46x, X65x, X73x, or X86x MFP via Smart Card Authentication Client (SCAC), you will encounter the error message “Connection to Print Management Client failed.”
Cause
This happens when the Card Authentication app’s setting Use Home Screen Logout is checked. Click here to view a sample image.
NOTE: This setting is found on the printer’s embedded web server (EWS) > Settings > Embedded Solutions > Card Authentication > then select Configure tab. Please see to view steps to access EWS.
Suggested remedy
Follow the recommendations below:
| If authenticating via… | Then… |
| Card or Manual Login… | Place a check on Use Home Screen Logout setting. |
| Smart Card Authentication Client… | Uncheck Use Home Screen Logout setting. |
Still need help?
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LEGACY ID: SO7575