What you will see
| If... | And then... | Then... |
You enable Display Information for Background and Idle Screen app version 3.11.0 and below... | Set the Contact Name and Location on the printer's Embedded Web Server (EWS) > Settings > General Settings > Displayed information... | The Contact Name and Location information do not appear on the printer's Background and Idle screen. |
NOTE: Access the printer EWS by typing the printer IP address into the URL field of your browser (e.g., Internet Explorer, Mozilla Firefox, Google Chrome, Safari). For example, enter http://MFP_IP_Address, where MFP_IP_Address is the IP address of the printer.
Recommended action
Update the Background and Idle Screen app to PE release version 3.11.0.1 or higher.
To obtain this version, please contact your next level of support or Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.The support agent may request additional information.
LEGACY ID: SO7715