Pressing the Start button while using a Scan shortcut performs a Copy function instead of a Scan function.
There is currently no permanent fix for this issue. As a workaround, use the on-screen scan button instead of the Start button .
LEGACY ID: SO8921
The most common scan quality issue is the appearance of a solid line down the page when performing scans using the Automatic Document Feeder (). This article provides some easy diagnostic steps and remedy suggestions.
Are you unable to scan documents using a computer? Check the printer connection to the print server.