Overview
"My Shortcuts" icon no longer appears after restarting the printer. The same scenario may happen even after enabling the icon from the printer.
Suggested Remedy
Restart the printer and see whether the icon re-appears.
Update the printer's firmware to the latest code level.
How to check the firmware code level of the printer
If the printer is connected to the network, you can check its firmware code through the Embedded Web Server (EWS). To do this:
Open a browser and enter the IP address of the printer.
Select Reports.
Select Device Information.
Check the first 3 or 4 digits of the Base. The number that appears right after the first two letters corresponds to the code level; i.e., LW0 = EC0, LW1 = EC1, etc. Click here to see an example screen shot of a printer with EC1 code.
Another way of checking the code level is by printing the Menu Settings pages. To do this in the printer’s operator panel screen, navigate through: Settings > Reports > Menu Settings.
How to download firmware
Go to support.lexmark.com.
Type your printer model in the “Enter Product Name” field and click GO OR click on the picture of the correct printer model shown.
Locate the “Downloads” tab.
Select the version of the Operating System.
Click the link available under "Firmware".
Once you have the latest firmware downloaded, proceed with any of the options below to perform the update.
NOTE: Should issue persist or if you are having difficulties performing the update, please contact Lexmark Technical Support.
Still need help?
If you require additional assistance, please close this window and locate
LEGACY ID: SO7537