Black Only Mode enabled

Issue description

The Black Only mode forces printer to print black and white only. The printer won't print in color for internal pages as well such as Print Quality Test Pages.

Solution

Ways to check if Black Only is enabled

1. Navigate to Settings > Print > Quality > Print Mode and check whether it is set to "Black and White" then change it to "Color".



2. Navigate to Settings > Device > Maintenance > Configuration Menu > Print Configuration > Black Only Mode. Make sure this option is unchecked.



3. Navigate to Settings > Security > Manage Permissions > Function Access > Color Print. Make sure this option has a check mark.

If all options above are set to Color but printer won't print in Color, contact Lexmark Technical Support for further assistance.