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Lexmark CS728

Lexmark CX/CS8xx_72x and XC/Cxxxx: Asset Report Not Counting Mono Pages

Affected Products:

Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827 and C6160

Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163

Issue Description:

When printing the Asset Report from the printer, no value is seen on the report for mono pages printed. See sample report below:

Solution:

Updating the printer firmware will fix the issue. Before you update the firmware, perform the following:

First, you need to…

Then check…

Carry on with…

Check the current firmware level by going to this link,

xref_Check_xref

, for the steps.

If the printer firmware value is below 064 then you may proceed with the firmware update.


Note:

Please contact your next level of support or Lexmark Technical Support to acquire the firmware fix.

Update the printer firmware by following the steps from this link,

.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

LEGACY ID: SO7936

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