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Lexmark CS728

Lexmark CS728

Lexmark CX/CS8xx_72x and XC/Cxxxx: Fax Forwarding Issues

Affected Products:

Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163

Issue Description:

The Fax Receive setting to forward incoming faxes to e-mail is ignored, and all incoming faxes are printed.

Pending seen on Fax Job Log


  1. Confirm that you are able to send and receive faxes.

  2. Confirm that scan-to-email is working by testing an e-mail shortcut.

  3. If both individual functions are working properly, then check your printer's firmware level.


    should you be unfamiliar with this procedure.

  4. If the FW-level is ##.030.086, or below, then contact Lexmark Technical Support

  5. Update firmware.

    should you be unfamiliar with this procedure.


A particular SMTP failure relating to fax forwarding was identified and addressed using a special PE-released version of firmware.

Enabling fax forwarding involves navigating to Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number


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