Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827 and C6160
Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163
When printing a document from the Google Drive app on 2016 Lexmark products, the control panel freezes.
To resolve this issue, the firmware must be updated; the update is based on the latest printer version.
Check the printer’s current firmware (FW). xref_Check_xref
for steps on how to check the printer's current FW.
If the firmware is already updated, skip Step 2 and proceed to the Still Need Help? section.
Update the printer firmware (FW) to the following versions provided for each printer:
for steps on downloading and
for steps on updating the FW.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer serial number
LEGACY ID: SO8193