Affected Products:
Single-Function: All Lexmark 2016 - 2017 SFPs
Multifunction: All Lexmark 2016 - 2017 MFPs
Solution:
Card Authentication v5.3.1
Issue Description:
For newly registered badges on a back-up device, the master and backup devices display the registration page when a newly registered card is swiped. Backup status sync with the master device shows as
failed while master device still having the last registered user shows
1 instead of
2.
In a Serverless Print Release setup, when a master device is temporarily disconnected from its network, the designated back-up device will act as master. In turn, this back-up device is able to register new badges. Unfortunately, however, be aware that when the master is reconnected to the network, all the newly registered badges done by the back-up device are no longer recognized.
Solution:
The user needs to register the badges again, provided that the master device is connected and running.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
Toner/imaging unit/waste toner bottle part number and serial number
LEGACY ID: SO8454