Unable to set the percent symbol as part of a password

Issue description

When a customer tries to use 'Lexmark123%' as the password for the 802.1x (PEAP) authentication, an issue occurs and the password is not accepted.

Explanation:

A Service Engineer (SE) has confirmed that some special characters, such as the percent (%) symbol, cannot be used as a password. Below is a list of sample passwords with special characters that are acceptable:

Solution

To resolve this issue, make sure to update the printer firmware to the latest version. Please refer to the Firmware Update Instructions for steps in updating the printer firmware.

If the issue persists, search for more information related to this issue or contact support for further assistance.