Partially missing single color plane

Issue description

When a user prints a document, they have observed that a color is partially missing. They have also noticed that the prints have a jitter pattern from the color which is partially missing.

Partial Missing Cyan	Partial Missing Magenta
Partial Missing Yellow	Partial Missing Black

Solutions

1. Open door B. Click the link below to see image on how to open door B.

   • For Single Function Printers
   • For Multi‑Function Printers



2. Remove the WasteToner Bottle.



3. Remove the imaging kit.



4. Open door A. Click the link below to see image on how to open door A.

   • For Single Funtion Printer
   • For Multi‑Function Printer

   Note: Hot surface! The inside of the printer is hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.



5. Check the printhead and use a lint-free cloth to wipe the lenses (A); make sure to check for any toner debris.



6. After cleaning the printhead, check the Oldham couplers (A) for any issues (such as missing or damaged) parts.

   Note: If any of the Oldham couplers are damaged, please contact Lexmark for further Troubleshooting.



7. Re - install the imaging kit, and insert the waste toner bottle then close Door A and Door B.



8. Perform a test print and check if the issue persists. If the print quality issue still present, replace the Imaging Kit (Cyan, Magenta, Yellow, or Black) of the affected color.