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Lexmark Solutions Platform app‑specific escalation requirements

Before proceeding with these requirements, make sure that the Enterprise solution primary escalation requirements is already gathered.

Premise-based

LSP version

RelevanceHow to obtain

Info is used for simulation and analysis.

End‑user provided

Database version

RelevanceHow to obtain

Info is used for simulation and analysis.

For example; Microsoft SQL 2005, Microsoft SQL 2008 R2, or other.

LSP version

RelevanceHow to obtain

Info is used for simulation and analysis.

End‑user provided

SharePoint version

RelevanceHow to obtain

Info is used for simulation and analysis.

Include service pack or patch levels.

SP/LSP logs

RelevanceHow to obtain

Info is used for simulation and analysis.

SP/LSP logs are found in C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\LOGS

Refer to KB article HO3883 for more information on how enable debug mode.

Lexmark TPA (Transport Protocol Adapter) Log

RelevanceHow to obtain

Info is used for simulation and analysis.

Navigate to the following folders:

  • For Windows 64-bit systems:C:\Program Files (x86)\Lexmark Solutions\LOGS
  • For Windows 32-bit systems:C:\Program Files\Lexmark Solutions\LOGS

DEBUG level logging can be configured within the TransportProtocolAdapter_log4net.config file

RelevanceHow to obtain

Info is used for simulation and analysis.

  1. Navigate to the following folders:

    • For Windows 64-bit systems:C:\Program Files (x86)\Lexmark Solutions
    • For Windows 32-bit systems:C:\Program Files\Lexmark Solutions

  2. Find the following lines of XML:

    • <root>
    • <level value="INFO" />, and change them to:
      • <root>
      • <level value="DEBUG" />

Internet Information Service (IIS) logs that may be useful

RelevanceHow to obtain

Info is used for simulation and analysis.

Navigate to both C:\inetpub\logs and C:\Windows\System32\LogFiles\HTTPERR

How many main and child servers?

RelevanceHow to obtain

Info is used for simulation and analysis.

Enduser provided

Is LDAP being used?

RelevanceHow to obtain

Info is used for simulation and analysis.

Enduser provided

LEGACY ID: FA874
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