|1.||Ensure that the Secure held jobs app is enabled or in running state by accessing the printer’s embedded webserver (typing printer IP on a web browser) Settings > Apps > Apps management|
|2.||Access the printer’s embedded webserver (typing printer IP on a web browser) Settings > Security > Security Setup > Access controls |
B) > and then expand the Device Apps folder to check whether the Secure held jobs app is not disabled
|3.||Should the app icon still be missing on the control panel after performing the steps above, check the current app’s version (refer to the same image |
A) above to check app version) and then update it to a higher version.
Please contact Lexmark Technical Support for further assistance.
|4.||Update the printer's firmware to the latest one if issue still persist even after installing the new app version.|
You may go to our website, support.lexmark.com, to download the latest printer firmware.
NOTE: Once you obtain the file, you may proceed and update the firmware by following the steps from this link xref_Update_xref.
|5.||Should issue still persist, please contact Lexmark Technical Support for additional troubleshooting.|