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Lexmark MS810n / MS810dn / MS810dtn

Lexmark MS810n / MS810dn / MS810dtn

Printer fails to connect to the network after entering or exiting sleep mode

Issue description

The printer is unable to connect to the network when entering or exiting Sleep mode. When exiting sleep mode, the control panel awakens but network connectivity to the printer is lost.

Solution

Follow the steps below to guide you through waking up the printer.

  1. Press the green or Start button on the control panel. If the printer wakes up, yet is still unreachable over the network, proceed with Step 2.

  2. Power off the printer and power it back on. Observe whether the printer connects back to the network or remains inaccessible.

If the issue persists, proceed with the steps below.

Disable network speed renegotiation, which gets activated when the device enters sleep mode. There are three possible methods to do this:

Method 1: VCC.zip file

Note:  This method is preferred for larger printer fleets. This requires printer firmware LW63.##.P746 or later.

To... Download...And...

Disable renegotiation

DisableEthernetRenegotiaton.zip

Import the .zip file.


Note:

This is an import-only file.

Refer toArticle ID#

Exporting or importing the Virtual Configuration Center (VCC) 'Bundle.ZIP' configuration file

for instructions.

Enable renegotiation

EnableEthernetRenegotiaton.zip

The VCC key nvForceGigE value will be Auto if it is On (Enabled) and Off it it is disabled.

Method 2: Config Menu

  1. Power off the device.

  2. While holding down the 2 and 6 buttons, poweron the device.

  3. Scroll down to Ethernet Renegotiation and tap the arrow.

  4. To disable Ethernet Renegotiation change the value to "Off", to enable Ethernet Renegotiation change the value to "On".

Method 3: .npa file

First...

Next, and in the order listed....

Download both files:

  1. Send the setOffline.npa file to the printer.

  2. Send nv_GigE_disable.npa. to the printer.

The .npa file can be sent to the printer in the same fashion as a .fls firmware file.

LEGACY ID: SO7926

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